AT&T Acknowledges Nationwide Outage, Offers Account Credits to Affected Customers

Justin Dill

7 months ago

Keeping you connected matters.

Your questions answered.

We apologize for Thursday’s network outage. We recognize the frustration this outage has caused and know we let many of our customers down. We understand this may have impacted their ability to connect with family, friends, and others. Small business owners may have been impacted, potentially disrupting an essential way they connect with customers.

To help make it right, we’re reaching out to potentially impacted customers and we’re proactively applying a credit* to their accounts. We want to reassure our customers of our commitment to reliably connect them – anytime and anywhere. We’re crediting them for the average cost of a full day of service.

We’re also taking steps to prevent this from happening again in the future. Our priority is to continuously improve and be sure our customers stay connected.

AT&T Nationwide Outage: Account Credits Offered, Stay Updated.

AT&T acknowledges a nationwide outage, promising account credits to affected customers. Get the latest updates on the situation and learn how you may be impacted.

News Flash!

In a significant turn of events, telecommunications giant AT&T has publicly acknowledged a nationwide outage affecting its services. The company assures customers that steps are being taken to resolve the issue promptly. Amidst growing concerns, AT&T has announced compensation measures to alleviate customer inconvenience.

Acknowledging the Outage: A National Concern

In a move that reverberated across the nation, AT&T, one of the leading telecommunications providers, has confirmed a widespread outage affecting its services. The disruption, which has left customers grappling with connectivity issues, prompted the company to issue a public statement addressing the situation.

Offering Relief: Account Credits for Affected Customers

As reports of service interruptions flooded social media channels, AT&T moved swiftly to reassure its customer base. The company announced that affected customers would receive account credits as compensation for the inconvenience caused by the outage. This gesture aims to mitigate the impact of the disruption on individuals and businesses reliant on AT&T’s network for communication and connectivity.

FAQ Section:

What caused the outage?

Our initial review of the cause of Thursday’s outage indicates it was due to the application and execution of an incorrect process used while working to expand our network, not a cyber attack. We are investing billions to grow our network and deliver an exceptional customer experience. This is both a point of pride and a challenge that always requires care and focus.

Why doesn’t this apply to AT&T Business?

For the portion of consumer and small business customers most impacted by the outage, we are automatically applying an account credit to compensate them for the inconvenience they experienced. We are also working closely with our Business customers and will address their concerns as those discussions take place.

How long will it take to see the credit?

We issue bills every day, so customers will see the credit in 1-2 bill cycles depending on when their bill closes. Most credits will be posted in the next billing cycle.

Was any customer data compromised during the outage?

We have not seen any evidence and have no reason to believe the Feb. 22 outage involved a third party or that customer data was compromised during the event.

DISCLAIMER

*Credit does not apply to AT&T Business, AT&T Prepaid or Cricket.
One $5 credit per account on your AT&T Wireless^SM account.
Bill credits will typically be applied within 2 bill cycles.